Most feedback is useless.

Not because people lack good intentions. Not because organisations don't invest in training. But because we've been taught to give feedback in ways that trigger defensiveness, focus on personality rather than behaviour, and leave people with nowhere to go.

The private equity industry has awakened to a harsh reality: financial engineering alone no longer creates value1. With elevated interest rates and historic valuations, the firms that will outperform over the next decade are those that can systematically transform portfolio companies into high-performance growth platforms1.

Yet there's a critical gap between recognizing this need and executing it effectively. Most PE firms are still trapped in what we call the Heroics Trap—relying on exceptional individual efforts, one-off initiatives, and unsustainable growth spurts rather than building the systematic engines that create repeatable, scalable value.